BVA and VDS Training have teamed up to bring you a series of four free 50-minute 'lunch and learn' webinars for the whole veterinary team.
You can watch the first webinar here: Curious Conversations: Navigating Neurodiversity and Reasonable Adjustments with The Vet Project
SESSION 2: Wednesday 16 September 2026, 1pm
From Panic to Plan: A Practical Patient Safety Webinar for Veterinary Teams with Dr. Freya Rooke
with VDS’s Dr Freya Rooke and BVA Vice President Liz Mullineaux
Mistakes, near misses, communication breakdowns, and unexpected outcomes are an inevitable part of veterinary work. What matters is how teams respond, learn, and improve.
Join veterinary surgeon and patient safety advocate Dr Freya Rooke for a practical and thought-provoking webinar exploring how veterinary teams can move from reacting to incidents with worry and uncertainty to developing clear, effective systems that support safer patient care. Joined by BVA Vice President Liz Mullineaux, who will share best practice ideas, plus chair an interactive Q&A for attendees.
Drawing on real-world experience and patient safety principles, Freya will share practical approaches to identifying risks, learning from errors, improving team communication, and creating a culture where people feel confident to speak up and contribute to positive change.
Whatever your role, you'll leave with actionable ideas to help your team build resilience, consistency, and safer outcomes for patients, clients, and colleagues alike.
Key learning outcomes:
- Understanding common patient safety challenges in veterinary practice
- Moving from blame to learning when things go wrong
- Improving communication and team confidence around safety concerns
- Building practical systems that reduce risk and support consistency
- Creating a stronger culture of continuous improvement within your practice
SESSION 3: Wednesday 14 October 2026, 1pm
Motivation: Getting the Most from Your Team and Yourself with Dr. Iain Price
SESSION 4: Wednesday 25 November 2026, 1pm
Client Communication and Complaints: What Makes the Difference? with Kirsty Sturman
Register via the Zoom link for all four sessions and we will see you there!