About the session
We have teamed up with the Veterinary Client Mediation Service (VCMS) and VDS Training to bring you a series of free 45-minute webinars for the whole veterinary team.
Building on the foundation laid in the first webinar (watch now), this session addresses the complexities of managing emotions in the client journey, especially in stressful situations. Delving further into our case study, we explore instances where situations could have been managed differently. The focus extends to dealing with upset clients and establishing boundaries when faced with challenging behaviour.
What to expect:
- Expert Guidance: Learn from seasoned professionals with a wealth of experience in client management and communication.
- Case Studies: Dive deep into practical examples that illustrate successful strategies and pitfalls to avoid.
- Interactive Q&A Sessions: Engage with our experts, get your questions answered, and participate in discussions with like-minded professionals.
- Actionable Takeaways: Acquire practical skills and techniques that you can implement immediately to enhance your client interactions.
Speakers
- BVA President Anna Judson
- Alison Scull, VCMS Resolution Manager
- Ruth Serlin, VDS Training Consultant